Publication - Report

Mobility as a Service (MaaS) : Governance & project management in Belgium

Exploratory study

MaaS report image large 

Within our cities and municipalities, new modes of transport are emerging and are gradually becoming entrenched in the habits of their citizens, thus disrupting the transport market. As a result, the debate and perceptions on mobility are changing, especially in the context of sustainable and smart cities. Discussions are now focusing, among other aspects, on the supply of transport networks, on a better consideration of the real needs of citizens or on how to generate a modal shift from the car to other modes through a more thoughtful and integrated approach to mobility.

In this context, Mobility as a Service (MaaS) is frequently put forward as a solution.

But how should MaaS be defined and what are its fields of application? How is it implemented in practice? What management and governance model could be considered in Belgium?

In order to demystify the concept and to better understand the stakes of MaaS for our cities and public operators, the Smart City Institute publishes a new research report entitled "Mobility as a Service (MaaS) - Exploratory Study on Governance and Project Management in Belgium".


This report provides an information and discussion basis for public authorities and mobility stakeholders for the development, or not, of MaaS strategies and projects in Belgium in the short, medium and long term.

Local public authorities and public transport operators: what is their vision?

In the framework of this new study dedicated to MaaS, Audrey Lebas - researcher at the Smart City Institute and author of the study in question - met 8 major Belgian cities (Antwerp, Bruges, Charleroi, Ghent, Hasselt, Leuven, Liège and Namur), the Brussels Capital Region and the 4 Belgian public transport operators (STIB, SNCB, TEC, De Lijn) in order to collect their perception of the MaaS concept and its prerequisites; but also with regard to its practical deployment (roles of the different sectors, management model, distribution of roles between the levels of power).

What can you find in this report?

The report therefore deals with and includes 3 topics:

  1. A theoretical section presenting the MaaS concept, its objectives and the possible management and governance models associated with it.
  2. An analysis of the perception that the local public authorities interviewed have of MaaS (i.e. perception of the concept and the prerequisites for its implementation).
  3. An analysis of their perception of the practical deployment of the MaaS (i.e. role of the private and public sectors, choice of management model, distribution of roles between levels of power).

Watch the webinar presentation

On 16 March 2021, Audrey Lebas, author of the study, presented the main findings of the study during a live webinar. Replay below:




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